Once a copy of the completed, or substantially completed, tax file is provided to you, in hard copy or PDF format, including via email, no refunds will be issued for any reason. If you request a refund prior to receiving the completed, or substantially completed, tax file one will be issued to you in the same manner as the original payment was made. Please note that our bonuses offered are not related to your tax file and are not an issue for a refund or charge-back.
Along with the refund policy, any payment cancellation or charge-back requests will not be honored after a customer receives his or her PDF copy of the tax return.
